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Welcome to my media page. I have been writing for many years on health topics from insurance, to HIPAA, to hospital discharge and caring for an aging parent. I know there is a post or podcast here that you will find interesting. The Healthcare Whisperer radio show empowers listeners with pertinent and current health experiences and information. Guests discuss many aspects of care from surviving breast cancer to running a home health agency to patient safety. Every story is unique and filled with valuable information. Podcasts are available through iTunes.

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Tag: customer-service

Health Insurance and Airline Customer Service:Two Peas in a Pod

July 15, 2012April 3, 2015

As I waited, once again, on hold with United Airlines and tried to work out the problem with my husband’s return ticket from Beijing, my mind began to compare the airline customer service and health insurance.  Let me say, I spent a total of five hours over 3 days, speaking to agents and supervisors.  It…

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Posted in BlogTags: client, customer-service, healthcare, insurance, wait-times

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