The Power of An Apology

When a medical professional can say “I’m sorry” for a medical error it can be very powerful and healing.  It is not easy for a doctor or nurse to apologize for a medical error because the fear of a law suit is real.  But medical professionals can be overwhelmed with guilt, shame and emotional distress…

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At Walden Pond

Much of last week was spent at Mass General Hospital either waiting with families for surgical results to client’s doctor appointments to getting medical records.  It seemed to be all things MGH.  It was a very stressful week having to deal with residents who gave misinformation and fighting too early discharges. I was tired and…

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Why Am I A New Patient When I am Already In The System?

My client was inpatient for an infection.  The service that was following her decided to get a consult from Infectious Disease to assess what may be causing the infection. A biopsy was taken and we waited for results. For one of the potential microbe, penicillin was the drug of choice and it had to be taken…

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The Tao of Empowered Caregiving

Last week on my radio show, I had Helena Doyle on.  She along with her sister are the caregivers for her parents.  Both her parents have complex medical problems and live at home.  I loved speaking with her because she learned how to navigate the healthcare system through trial and error. During our conversation, two…

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Being Safe In the Hospital

Last week on my radio show, I had Karen Curtiss as my guest.  She is the founder of CampaignZero, a not- for-profit committed to helping families keep loved one’s safe in the hospital.  She has also written a book called,  Safe and Sound in the Hospital: Must have Checklists and Tools for Your Loved One’s…

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HIPAA Drama: How Access Can Be Hindered

One of my tasks with all new clients is to get a HIPAA  and personal representative form filled out.  These forms when signed by the client, authorize me to speak with  medical teams, hospitals, administrators, billing offices and insurance companies.  It is the key to my work as an advocate.  There should be no problem…

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